The wiki knowledge base is working out well. After last week's effort to motivate folks to add updates, we're seeing some progress. I don't know if it's a behavior that will stick with everyone on the team; I do know three or four people outside the management team have the religion. 

We have a few things we're looking to implement in the wiki soon:

Email to Wiki: This is a feature I am anxiously awaiting. The general concept is that you could forward and email to the wiki and the wiki would add it to the knowledgebase. Seems simple enough, but there are no existing stand alone extensions to do this. We have pieces and parts we need to add. Ideally, it'd be nice to take a status report that arrives in Outlook, forward it to the wiki knowledgebase and the wiki sucks it in. You could add the == tags or even a simple syntax for creating new pages. I dream. At this time I'd settle for a simple storage of the emails for manual processing. 

I finally got around to adding a proper wiki category for the blog. My posts going forward about our adventure in wikism will be chronicled under this category.

One the issues I didn't address about our deployment and adoption of the wiki was getting people to update it. I purposely left this off as I struggled with a way to make it happen. We have 20-25 people on our team and it seemed like 6-8 were updating on a regular basis. The problem with this is that the knowledge we need documented was in the other folks.

We use wikimedia's software and they have a very rudimentary way of ranking changes to pages. What we needed was a scoreboard so to speak that would track changes made by people in various ways.