The wiki knowledge base is working out well. After last week's effort to motivate folks to add updates, we're seeing some progress. I don't know if it's a behavior that will stick with everyone on the team; I do know three or four people outside the management team have the religion. 

We have a few things we're looking to implement in the wiki soon:

Email to Wiki: This is a feature I am anxiously awaiting. The general concept is that you could forward and email to the wiki and the wiki would add it to the knowledgebase. Seems simple enough, but there are no existing stand alone extensions to do this. We have pieces and parts we need to add. Ideally, it'd be nice to take a status report that arrives in Outlook, forward it to the wiki knowledgebase and the wiki sucks it in. You could add the == tags or even a simple syntax for creating new pages. I dream. At this time I'd settle for a simple storage of the emails for manual processing. 

Nagios wiki integration: Nagios is a network monitoring system that we've had some luck with. We're at a pivotal stage with the product, so implementing a historical archive of performance is critical. There is an extension that allows us to do it, so we're working to shoehorn it into place. 

Email flow management in the wiki: We have this up and running, but we're still looking for the perfect application. In theory the ability to send emails from the wiki to support teams sounds great, but we need to flesh out the process of initiating follow-ups from the wiki. The key is the process flow, and I am sure we will find it. 

These are a few things we think will add value to the wiki knowledgebase.  

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